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It's time to transform.

About Us

Mission & Services

Mission & Services

Person Centered Consulting (PCC) is a training, development and technical assistance firm specializing in assessing, designing and supporting the implementation of person centered practices.  We believe person centered thinking is a mindset that drives all decisions within a person centered system.  We believe it takes committed and coura

Person Centered Consulting (PCC) is a training, development and technical assistance firm specializing in assessing, designing and supporting the implementation of person centered practices.  We believe person centered thinking is a mindset that drives all decisions within a person centered system.  We believe it takes committed and courageous leaders throughout an agency to accomplish true person centered practice. PCC combines person centered practices with high-quality performance expectations. We are dedicated to supporting people who support people with intellectual and developmental disabilities. NOTE: PCC previously provided support as Management Support Solutions, Inc (MSSI).

Mission & Services

Mission & Services

Mission & Services

Our mission is to expand person centered practice and transformational quality systems to all agencies delivering long term service and supports (LTSS). 

We value quality improvement and innovative practices which lead to transformative change in LTSS systems. We build innovative, high-quality systems of support through expanding knowledge

Our mission is to expand person centered practice and transformational quality systems to all agencies delivering long term service and supports (LTSS). 

We value quality improvement and innovative practices which lead to transformative change in LTSS systems. We build innovative, high-quality systems of support through expanding knowledge and skill, assisting our clients to build collaborative networks, focus on customer expectations, and instilling a mindset of continuously seeking opportunities to improve.   

Team

Mission & Services

Team

Mary Lou Bourne, Founder/Director of PCC, has over 35 years experience working to support people with Developmental Disabilities.

 

Deborah Conway, PCC Associate, has over 35 years experience working to support people with Developmental Disabilities.


Heather Wiegering, PhD, PCC Associate, has over 20 years in organization development, system change and holistic, human performance improvement.


Each person is an expert in their own life.

How can we work together?

  • Together we will create and refine your plan for success.
  • Collaboration is a powerful tool to harness unforeseen innovation.  
  • When we come together, we can better respect societal needs.
  • We envision team of people with diverse skills and abilities working collaboratively across multiple agencies and systems.
  • We focus on a shared purpose of assuring everyone is supported to engage in work they love and live their best life.

What will you learn?

  • Communities are strongest when everyone feels included. 
  • Change is constant, difficult and a catalyst for growth.
  • Respect and trust between individuals, teams and agencies unlocks strong partnerships and possibilities.
  • Adults learn best through experience.
  • Earning the public trust requires steadfast commitment to doing the right thing.

Our Team

Mary Lou Bourne

Heather Wiegering, PhD

Mary Lou Bourne

Focus: Founder and Director of Person Centered Consulting


Mary Lou has 37 years of experience working to support people with Intellectual and Developmental Disability Services. She has worked extensively both across and within national, state and local agency levels. Mary Lou has been a Baldrige National Examiner, was the former Chief Qual

Focus: Founder and Director of Person Centered Consulting


Mary Lou has 37 years of experience working to support people with Intellectual and Developmental Disability Services. She has worked extensively both across and within national, state and local agency levels. Mary Lou has been a Baldrige National Examiner, was the former Chief Quality and Innovation Office for NASDDDS, and has authored the Person Centered Systems Assessment utilized by the National Center for Person Centered Practice and Systems sponsored by the U.S. Administration on Community Living and CMS (Centers for Medicare and Medicaid Services). In her career, Mary Lou has provided technical assistance and consultation on the alignment of person centered practices with quality improvement in state and local administrative agencies across the United States. 

 


Deborah Conway

Heather Wiegering, PhD

Mary Lou Bourne

Focus: Training, project management, program development, and subject matter expert. 


Deborah Conway has dedicated her career to collaborating with teams, colleagues, individuals with disabilities and families for implementing high-quality, person-driven services. Deb has worked with government and private agencies as they evolved into per

Focus: Training, project management, program development, and subject matter expert. 


Deborah Conway has dedicated her career to collaborating with teams, colleagues, individuals with disabilities and families for implementing high-quality, person-driven services. Deb has worked with government and private agencies as they evolved into person centered systems in which all a person’s aspirations are pursued. 

Deb was formerly the Executive Director for Cross Plains Community Partner where she led the organization from a sheltered workshop to competitive integrated employment and a community-based model for service delivery. She believes leadership, partnership, and innovation are at the heart of change and person-centered services. Deborah’s foundation of practical, hands-on experience for implementing person centered practices involved an array of creative initiatives for enhancing self-determination, integrated employment and a more inclusive community for all. 



Heather Wiegering, PhD

Heather Wiegering, PhD

Heather Wiegering, PhD

Focus: Instructional design & development, project management and digital content. 


Heather Wiegering is an expert in the design and development of quality learning systems, organization development and performance improvement. Heather integrates active, experiential learning with custom instruction for hybrid delivery and support (virtual

Focus: Instructional design & development, project management and digital content. 


Heather Wiegering is an expert in the design and development of quality learning systems, organization development and performance improvement. Heather integrates active, experiential learning with custom instruction for hybrid delivery and support (virtual and in-person). Heather takes a holistic approach to learning, growth and development. She holds a variety of certificates including Agile Project Management and is trained in Baldrige Healthcare Criteria. 



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